Frequently Asked Questions

Each Everpillow comes boxed and compressed in a vacuum reusable bag that can easily be re-compressed for future travel. Compress, throw in a suitcase, and off you go…creating memories around the world. You can even keep your ugly Christmas sweaters in the vacuum bag and store them for next year’s ugly sweater party.

Included in your box is a Everpillow storage bag that comes in handy when removing extra fill to customize your pillow to the desired loft and feel. No running around the house looking for a storage bucket or trash bag. We got you covered. Remember…made by us, perfected by you.

To view a short video of how your Everpillow is packaged View Here

• Remove as much fill as possible and set aside.
• Turn pillow cover inside out and wash in cold water with gentle detergent.
• Hang dry or dry on cool, then refill pillow to desired feel, comfort, and support.

Everpillows are made with organic cotton, 100% natural latex punch noodles, and natural Kapok silk. Stuff from earth made by us, perfected by you. No smelly hot memory foams, gels, or polyurethane fills.

By nature, 100% natural latex rubber emits a faint, slightly sweet odor. However, due to our handmade mixing and stuffing of the Everpillow, the lingering smell is typically very minimal and the large majority of people will not be bothered by it. In fact, some cite the natural odor as an advantage when selecting a latex pillow. For more information, see What is Natural Latex?

This natural latex smell will dissipate over time and is completely harmless.  Some choose to toss their Latex Everpillow into the dryer on cool to speed up the process.

Ceiba pentandra is a tropical tree of the order Malvales and the family Malvaceae (previously separated in the family Bombacaceae), native to Mexico, Central America and the Caribbean, northern South America, and (as the variety C. pentandra var. guineensis) to tropical west Africa. A somewhat smaller variety is found throughout southern Asia and the East Indies. Kapok is the most used common name for the tree, and may also refer to the cotton-like fluff obtained from its seed pods. The tree is cultivated for the seed fibre, particularly in south-east Asia, and is also known as Java cotton, Java kapok, silk-cotton, samauma, or ceiba.

Kapok’s qualities make it popular for filling pillows, upholstery, and even life preservers, but its use has dramatically declined since the introduction of polyester/polyurethane foams.

Kapok is currently experiencing a small revival, thanks to its all-natural characteristics.

Careful — kapok is flammable!

Unfortunately kapok is extremely flammable. We recommend no cigar, cigarette or other crazy candles or incense too close to your Kapok filled Everpillow.  

While flammability is a viable concern, be aware that many traditional bedding products are treated with really nasty fire-retardant chemicals like, formaldehyde. Is kapok’s flammability more of a concern than exposure to potentially dangerous chemicals? I would prefer kapok to a lot of the potentially toxic fire-retardant pillows currently available!

Natural rubber, also called India rubber or caoutchouc, as initially produced, consists of polymers of the organic compound isoprene, with minor impurities of other organic compounds, plus water. Malaysia and Indonesia are two of the leading rubber producers. Forms of polyisoprene that are used as natural rubbers are classified as elastomers.

Currently, rubber is harvested mainly in the form of latex from the rubber tree or others, predominantly in Malaysia and Indonesia. The latex is a sticky, milky colloid drawn off by making incisions in the bark and collecting the fluid in vessels in a process called “tapping.” The latex is then refined into rubber ready for commercial processing. In major areas, latex is allowed to coagulate in the collection cup. The coagulated lumps are collected and processed into dry forms for marketing.

Natural rubber is used extensively in many applications and products, either alone or in combination with other materials. In most of its useful forms, it has a large stretch ratio and high resilience, and is extremely waterproof.

Some have found natural latex can have a smell they are not accustomed to. It is completely harmless and dissipates with time.  Some have found that by tossing your latex Everpillow in the dryer on cool will speed this process up.

TENCEL® is a brand name for a fiber which is also called lyocell, manufactured by the Lenzing AG company. Technically, a fabric must contain at least 30% of these proprietary fibers in order to use the name Tencel, but the term has become more commonly used than lyocell for similar products from all sources.

Whatever it’s called, Tencel or lyocell is a sustainable fabric, regenerated from wood cellulose. It is similar in hand to rayon and bamboo, both regenerated fabrics. However, Tencel is one of the most environmentally friendly regenerated fabrics, for several reasons. Tencel fibers are grown sustainably.

Yes! It is entirely up to you. We want you to feel comfortable. We suggest you take a photo of it or save it in a file. You won’t get arrested and the FBI won’t be calling you if you do choose to remove it.

We know how to make them, but have found that the long length of a king-size pillow causes the natural fill to move to the ends, leaving the head unsupported. We hear from king mattress owners that a king-size pillow “looks better when I make my bed.” So, yes, we could sell you one, but the reason we don’t is because we know it won’t support your head well. And it just feels wrong to sell something for looks, knowing it won’t be best for your sleep.

Because Everpillow is made by us, but perfected by you, we offer a 30-day-try-it-customize-it-sleep-on-it period. We’re confident that after a few nights of adjusting the proper amount of fill to your desired loft, feel, and comfort you will be extremely satisfied. After all, the power to create your perfect pillow is in your hands. Give it a week or two for your body to adjust to a new natural product. If, for some reason, you can’t make it work, visit our Return / Exchange Page and fill out a Request for a Return/Exchange form with photos and details of your experience. We will send you a return shipping label, Continental USA orders apply.   If you purchase multiple items and return some items at a later date you will be responsible for return freight for the later return and it will be deducted from your return.

Outside of free shipping zone, you will be required to ship back to us.

Once we receive your returned undamaged and unstained Everpillow we will inspect it (usually within 5 business days), we will process a full refund for you on your method of payment (within 7 business days).

Note: Return policy only applies to orders placed directly with Infinitemoon. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Infinitemoon has little to no influence over the return & refund policies of other businesses that carry Infinitemoon products.

Additional Fill orders and Organic Cotton Cover orders are not returnable.

Note: EverSilk products have their own return policy.  See below.

Note: If multiply products are ordered and then returned, we provide one shipping return label.  If you decide to return products at a later time, you will be responsible for the return shipping.  

Note: If you return your EverPillow and keep your EverSilk, you will be charged full price for the EverSilk

Only in your imagination…mainly because we don’t currently have a brick and mortar store. But, the power of the Everpillow is that we make it and you get to perfect it. It is a fully customizable and adjustable pillow for every sleep style, position, and body. It’s also the reason we offer a 100-day-try-it-customize-it-sleep-on-it period. See What is your return policy?

Yes. We offer free shipping within the continental USA.  Typically we can prepare most pillow orders within 2-4 business days.  We then ship UPS or USPS ground.  You will receive a tracking number email at that time.  Just like our pillows, you can also customize your shipping speed. If you want it faster, choose express options and evaluate the added expense. Extra charges also apply for shipping to Hawaii, Alaska & US Territories.

We ship globally!  If your address doesn’t pull up a shipping quote, email us at [email protected].  Custom, duties and taxes of your import country are not covered by Infinitemoon.  You will have to clear those with your local municipality.  Extra charges also apply for shipping internationally.

If you would like register for gifts for your upcoming birthday, anniversary or wedding please visit: Gift Registry

If you haven’t registered before choose “Create Gift Registry.”  Then choose Register.  Enter in a new email and password.

In the account dashboard, choose My Gift Registry on left. Fill in the appropriate information regarding your registry.  You must include shipping information.  While logged in go shopping through the Infinitemoon site and click “Add to Gift Registry” for each item you desire to add to your registry.

To create a link to share via Facebook, Twitter, Email or direct link visit your My Gift Registry page under your account.  Choose the Share link

To return to your gift registry just login to My Gift Registry  There you can view your gift history and make changes.

You can apply to be an InfiniteMoon Affiliate by visiting our Become an Affiliate page.

Everpillow is made here in Colorado. We are committed to cut, sew, stuff, and package your pillow right here in the USA. We believe in providing jobs to people who need help and producing the highest quality products for your sleep and comfort.

Yes! You can read the Warranty here: https://everpillow.com/warranty

Yes! After you receive your EverPillow if you need an extra boost of natural fill to get an even higher loft we offer a free bag of natural fill of your choice.  Within 18 months if you need an extra bit of oomph to your EverPillow you, too, can receive a free bag of natural fill.  This free refill will not completely replace your current EverPillow fill and is meant for giving you an extra boost.  This is a one-time offer.

Visit www.Infinitemoon.com/refill to place your request.

If you live outside the continental USA please email [email protected] as taxes, duties & shipping charges outside the continental USA may apply and you’ll need to apply for a special free refill code.

If you would like to purchase extra natural fill above and beyond your one-time free offer you can do so HERE.

Free Refill offer is only applicable on EverPillow products purchased directly from Infinitemoon.

We have a collection of video reviews, what the media is saying about us and some tips and insight videos.  You can view our collection of videos HERE.

Momme is the unit used when describing the weight of silk thread. The standard for measuring momme weight is by using a piece of fabric that is 100 yards long and 45 inches wide. If that piece of fabric weighs 25 pounds then the momme weight of that silk is 25. The higher the momme weight the heavier the fabric which means a greater amount of silk was used in the weaving process. In a silk pillowcase you are looking for a momme weight in the mid twenties for high quality.

Although the majority of silk in the world comes from silkworms fed mulberry leaves, some silk is made with other methods. Unfortunately this is a case of trying to fix something that is not broken. Mulberry leaves have been used for literally thousands of years to produce the finest, strongest, silkiest silk available.

The Original: 26 x 21 inches
The Curve: 28 x 19 (14 center) inches

Yes! We specifically designed them to be paired with Everpillows yet we understand you may have another pillow you prefer.

We offer 45 days to return your Eversilk pillowcase. EverSilk items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, stained, damaged, washed or altered in any way. Before your return your Eversilk please fill out the return form HERE to be approved for a return and to receive a pre-paid return label. All EverSilk returns are subject to a $6.95 fee per item which will include both the cost of the label and the return. This amount will be deducted from the total refund upon receipt of the item.

If you received your EverSilk discounted as part of any other offer and return the other Infinitemoon products and don’t return your EverSilk, you will be charged full price for your EverSilk

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. For more info visit the Oeko-Tex website.

Dry clean or hand wash are the best methods. You can also machine wash on the delicate cycle on cold but we can’t guarantee shrinking. Lay flat to dry.

100% Mulberry Oeko-Tex® certified 25 momme finest mulberry silk and is 32% more silk than 19mm.  For the sake of your skin, hair and longevity of your pillowcase the higher the momme the better.

If you ordered multiple items and one of them is backordered, we will ship the items that are in stock and as soon as the backordered item is available we will ship it to you.  Thank you for your patience.