When will my order ship?
Typically, orders are processed and shipped within 2-4 business days. We ship via UPS or USPS ground. You will receive a confirmation email with a tracking number once your order is shipped.
Do you ship everywhere?
Yes – we ship globally! If your address doesn’t pull up a shipping quote, email us at email@example.com.
We offer free shipping within the continental USA only. Extra charges apply for shipping to Hawaii, Alaska & US Territories.
Customs, duties and taxes associated with the import country are not covered by Everpillow. You will have to clear those with your local municipality. Extra charges apply for international shipping.
What if one of the items I ordered is backordered?
If you ordered multiple items and one of them is backordered, we will ship the items that are in stock first. As soon as the backordered item is available, we will ship it to you. Thank you for your patience.
How do I adjust my pillow?
Watch our short video on unboxing, tips and insights: View Here.
Just a few pointers to get you started:
- Unzip the cover and remove the fill in one or two handfuls at a time.
This process can be messy as some fills are easily airborne, so we recommend performing this task outside if possible. Note: our fills are perfectly safe to handle, just a bit messy.
- Play around with different amounts of natural fill to find the desired comfort, loft, and feel.
- Remember to take your sleeping style into account so you can adjust the fill accordingly.
- Store extra fill in the dark blue bag provided and keep handy for nights when you need a little added lift.
- Don’t forget to zip up your Everpillow so you don’t make a mess of your room.
- Mix, knead and fluff your pillow for the perfect feel, comfort, and support.
Which pillow is best for my sleeping style?
Because you’re not a one-size-fits-all kind of person, we make two shapes of Everpillow and five types of fill. The Original is a traditional-sized pillow. The Curve is curve-shaped, naturally. We have found both types work for all styles of sleep – back, stomach, side, and the crazy-all-over-style sleeper. Side sleepers love the way The Curve Everpillow cuddles and wraps around their shoulders and neck. Back sleepers love it, too.
The power of the Everpillow is in your ability to customize its loft, feel, and comfort to fit your unique sleep style. Stomach sleepers typically need a low-lofted pillow. Side sleepers need an Everpillow that has the perfect amount of fill to support their neck in proper spinal alignment. Back sleepers typically should have the perfect amount of fill to just support your neck and head for good sleeping and comfort.
If you have questions on what properties each fill has, check out the “Customizable for Comfort” section on each pillow page.
How do I wash my Everpillow?
- Remove as much fill as possible and set aside.
Note: Some customers purchase an extra Evercover for this process. They transfer all the fill into one cover while washing the other.
- Turn the cover inside out and wash in cold water with gentle detergent.
- Hang dry or dry on cool
- Refill the cover to your desired feel, comfort, and support.
What if I need extra fill to make my EverPillow really big and high?
We overfill our pillows because we believe it is better to have too much fill than not enough. However, you can purchase extra fill by the pound if you desire even more loft. Under "Shop All," select "Everfill."
Are there smells, chemicals, or off-gassing I should be concerned about?
With the exception of the poly-tencel fill, all of our raw materials are all natural, as are any associated odors and scents. Most people do not notice the slightly sweet scent from the 100% natural latex or the earthy aroma of the pure kapok silk. However, there are some people with a heightened sense of smell who can detect these scents, which dissipate over time and are completely harmless. Some customers choose to expedite this process by placing their Everpillow in a clothes dryer for 30 minutes on cool.
Where is EverPillow made?
Everpillow is owned and operated by Mile High Workshop in Colorado. Mile High Workshop is a nonprofit social enterprise committed to providing jobs to people with barriers to employment. When you purchase an Everpillow, you help our cause in more ways than one. First, revenue from your purchase directly supports the mission. Second, your order provides work opportunities for the people we serve. That’s all good stuff!
At Everpillow, you’re not just a customer, you’re a partner in this social enterprise.
Can I try the EverPillow before I buy it?
We don’t currently have our own brick and mortar stores. But we do offer a 30-day-try-it-customize-it-sleep-on-it period. See our return policy for more information.
There are a few small retail outlets that offer Everpillow. Email us your zip code and we can tell you if there is one within 25 miles.
How is Everpillow shipped and packaged?
Each Everpillow comes boxed and compressed in a vacuum reusable bag that can easily be re-compressed for future travel.
Included in your box is an Everpillow storage bag that comes in handy when removing extra fill to customize your pillow to the desired loft and feel.
Where can I view videos of the EverPillow?
We have a collection of video reviews, what the media is saying about us and some tips and insight videos. You can view our collection of videos HERE.
What is your return policy for the Everpillow?
The EverPillow is backed by our 30-day Trial Period. We’re confident that after a few nights, you'll find the right filling level and will love your new pillow.
If within the 30-day Trial period you are not completely satisfied, visit our Returns Page and follow the instructions.
If you select a conventional return: Once we receive your return, we will inspect it to make sure it is undamaged and unstained. After inspection, we will process a full refund for you on your method of payment. Allow 7 to 12 days for this process to complete.
If you select an alternative return: once we receive proof of donation, we will process a full refund for you on your method of payment. Allow 7 to 12 days for this process to complete.
Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount. If you send us back your Everpillow products and they are damaged or lost in return shipment, you are responsible for tracking down the missing items. Please package and secure your return shipment. Everpillow will inspect & evaluate if items are damaged or missing and adjust your return accordingly.
If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.
This return policy only applies to orders placed directly with Everpillow. If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Everpillow has little to no influence over the return & refund policies of other businesses that carry Everpillow products.
Why choose EverSilk over other 19 momme or 21 momme silk pillowcases?
Our Eversilks are made from 100% Mulberry silk with 25 momme. For reference, our Eversilks use 32% more silk than a 19 momme pillowcase.
For the sake of your skin, hair and longevity of your pillowcase, the higher the momme, the better.
What does "25 momme" mean?
Momme is the unit used when describing the weight of silk thread. The standard for measuring momme weight is by using a piece of fabric that is 100 yards long and 45 inches wide. If that piece of fabric weighs 25 pounds then the momme weight of that silk is 25. The higher the momme weight, the heavier the fabric – which means a greater amount of silk was used in the weaving process. In a silk pillowcase, you are looking for a momme weight in the mid twenties for high quality.
What is mulberry silk?
Mulberry silk comes from silkworms fed mulberry leaves. Mulberry-fed silkworms have been used for thousands of years to produce the finest, strongest, silkiest silk available.
Although the majority of silk in the world comes from silkworms fed mulberry leaves, some silk is made with other, cheaper methods.
Can I use my EverSilk pillowcase with other pillows?
Yes! We specifically designed Eversilks to be paired with Everpillows yet we understand you may have another pillow you prefer. Please refer to the dimensions and specifications for each size Eversilk to ensure it matches those of your pillow.
Note: Curve Eversilk pillowcases will not fit on a traditional pillow!
How do I wash my EverSilk?
Dry clean or hand wash are the best methods. Lay flat to dry.
What is your return policy for the Eversilks and Eversheets?
We offer 30 days to return your Eversilk or Eversheets. Eversilks and Eversheets must be in their unused condition with the original packing. We do not accept returned items that are worn, stained, damaged, washed or altered in any way.
To initiate a return, please visit our Returns Page.
All EverSilk and Eversheet returns are subject to a $6.95 fee per item, which will include both the cost of the label and the return. This amount will be deducted from the total refund upon receipt of the item.
If you received your EverSilk or Eversheets discounted as part of any other offer, and you return the other Eversilk products but don’t return your EverSilk, you will be charged full price for your EverSilk.
Please Note: We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount.
If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us at your cost.
Why Bamboo EverSheets?
Bamboo fabric possesses many endearing qualities that support your health and the health of the environment.
Sustainable and Environmentally Friendly Resource:
- Bamboo is one of the fastest growing plants worldwide. It regenerates quickly without the need for replanting, grows densely and thus has higher yields per acre than cotton.
- In our age of Global warming, Bamboo offers benefits beyond construction materials. Both young and mature Bamboo plantations absorb 35% more carbon dioxide than the equivalent stand of trees helping to clear pollution from our air.
- It requires no artificial chemicals in their cultivation thus rendering it a sustainable, environmentally friendly resource. (Miller McLune 2010 “Building with Bamboo.”)
- Bamboo is cheaper to plant, grows faster, requires less arable land space, and can be harvested using less fossil fuel thereby lessening the harmful impact on the environment.
- When processed, the rayon derived from the bamboo or bamboo fibers is recognized for its softness. As soft as silk or cashmere.
- Bamboo fabric naturally resists mold, mildew and odors allowing for less frequent washing.
- Bamboo fiber is naturally hypoallergenic and anti-bacterial.
- The bamboo stalk has a tough exterior but the inner fiber is of a porous nature. This enables the fabric to be breathable, have strong absorbing qualities, and provides excellent wicking and ventilation properties, all essential qualities of the fabric for keeping your body warm during cool weather and cool during warm weather.
- Rayon of bamboo fabric is easily cared for.
- Bamboo is recognized, loved and chosen because of its durability. When compared to cotton, “Bamboo yarn shows better results in case of strength, elongation and hairiness.’’ Yarn & Fabric: Bamboo VS Cotton. (Indian Textile Journal: Oct. 30, 2010)
These qualities make Organic Bamboo EverSheets the most comfortable sleep sets you will ever experience.
How do I wash my EverSheets?
Bamboo Sheets are easily and economically cared for. Bamboo fiber’s odor resistant nature means less frequent washing needed to care for your bamboo EverSheets.
- Machine Washable
- Gentle Cycle
- Cold Water
- No Bleach
- Mild Soap
- Dryer Safe: Low Setting. Recommend Hang/Air Dry
- Iron as needed on wool setting. Never Steam
Do all Everpillow products come with a warranty?
Yes! All of our products come with a 1-year limited warranty against manufacturer defects.
If you have any questions about your Everpillow products, please contact us at firstname.lastname@example.org
I'm interested in becoming an affiliate for Everpillow, how do I do so?
Do you have an online following or know how to drive traffic to a website? Sign up to become an Everpillow Affiliate and receive a 10% commission for any sales generated through your personalized affiliate link.
To apply, email us at email@example.com