Everpillow Original and Everpillow Curve
We offer a 30-day-try-it-customize-it-sleep-on-it period. If you are not totally satisfied with your purchase within the 30-day trial period, please follow instructions below for either a conventional or alternative return.
Eversilks and Eversheets
Can be returned within 30 days of delivery. Products must be in their unused condition with the original packing. We do not accept returned items that are worn, stained, damaged, washed or altered in any way. All EverSilk and Eversheet returns are subject to a $6.95 fee per item. This amount will be deducted from the total refund upon receipt of the item.
We do not accept returns for Everfill (additional fill) or Evercovers (organic cotton covers).
Conventional Return (Everpillow Pillows, Eversheets, Eversilks only)
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Log-in to your account or create a new account using the link below: https://shopify.com/69086249264/account
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Once you are logged in, follow the return instructions and print the return shipping label.
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If possible, re-package your return in the original shipping materials. Pillows can be sealed in their vacuum bags to reduce size. Alternatively, you can use any clean cardboard box or large shipping envelopes to send your returns.
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Once we receive the returned product(s) at our warehouse, we will initiate the refund. This typically takes between 1 and 2 weeks.
Alternate, Eco-Friendly, Return (Everpillow Pillows Only):
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Donate the product to any non-profit of your choice (Goodwill, Salvation Army, a local women's or homeless shelter, or any other nfp that will accept the donation).
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Be sure to get written documentation of your donation (something official-looking).
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Send an email to info@everpillow.com that includes:
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A legible photo of the proof of donation/receipt
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Your original order confirmation number
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The exact product(s) that you donated
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Once we receive this email, we will initiate the refund process. This typically takes between 1-2 weeks.
Why Choose the Alternate Return?
Everpillow cannot re-sell returned pillows, so we end up donating all returns to a non-profit in Denver anyway. When you take care of this step for us, you are eliminating the carbon footprint associated with return shipping, and you're helping a non-profit in your community.
Returns as part of sale or discount offer
If you received an Everpillow product discounted as part of any other offer and return the other Everpillow products and don’t return your discounted product, you will be charged full price for this product.
Please Note:
We provide only one (1) return shipping label per order. If you purchase multiple items and return some items at a later date, the cost of shipping for your later return will be deducted from your refund amount. If you send us back your Everpillow products and they are damaged or lost in return shipment, you are responsible for tracking down the missing items. Please package and secure your return shipment. Everpillow will inspect & evaluate if any items are damaged or missing and adjust your return accordingly.
If you reside outside of the free shipping zone, you will be required to ship your unwanted items back to us.
Our return policies only apply to orders placed directly with Everpillow.
If the purchase was with another business (such as Amazon), your order is subject to the return policy of the business where the order was placed. Everpillow has little to no influence over the return & refund policies of other businesses that carry Everpillow products.
Questions about returns or need help?
We have real people ready to help you. info@everpillow.com
